DEPOSITS: To secure your limousine service booking, we require a 35% non-refundable and non-transferable deposit at the time of reservation. We accept Visa, MasterCard, Discover, American Express, Checks, Money Orders, or Cash.

PAYMENT OF BALANCE: Your remaining balance must be paid in full by the date of service. Acceptable payment methods vary by event type:

• Weddings: Personal checks must be received at least 21 days before the wedding date. If paying on the day of service, Cash, Money Order, or Certified Cashier’s Check is accepted. The balance must be given to the chauffeur at the first pickup location.

• Proms: Personal checks must be received 21 days before the prom date. On the day of service, we accept Cash, Money Order, or Certified Cashier’s Check. Payments must be made at the first pickup location.

• All Other Services: Personal checks are accepted if received 21 days before the service date. Cash, Money Order, or Certified Cashier’s Check is required for payment on the service day. For credit card payments, prior notice is required, and a 5% convenience fee will be added.

OVERTIME POLICY: Overtime charges must be paid directly to the chauffeur in cash only before overtime begins. Charges are applied in 30-minute increments for weddings and 1-hour increments for other services. Overtime rates are detailed in your contract.

CANCELLATION POLICY: If you need to cancel your reservation, you must notify us by phone and submit a written cancellation request via mail or email. Only the individual who made the reservation may cancel.

• Weddings: Cancellations must be made at least 60 days before the service date.

• Proms: Cancellations must be made at least 45 days before the service date.

• All Other Services: Cancellations must be made at least 14 days before the service date.

Cancellations within the required timeframe will result in forfeiture of the deposit and any additional payments made. Cancellations made after the required notice period will require full payment, charged to the card on file.

RESERVATION CHANGES: The client verifies that all pickup dates, times, locations, and vehicle details are correct. The original reservation cannot be downgraded, shortened, or removed. Any modifications to pickup time(s), locations, destinations, vehicle upgrades, or additional service time must be finalized at least 72 hours before the service date.

DELAY POLICY: Unforeseen events such as traffic, road conditions, or severe weather may cause delays. If a delay occurs, we will extend the drop-off time accordingly. If service is deemed unsafe due to extreme conditions, we will cancel and issue a full refund within two weeks.

INSURANCE COVERAGE: All vehicles in our fleet are insured according to state and federal laws, with coverage up to $5,000,000.

DAMAGE POLICY: The client is responsible for any damage caused to the vehicle. Fees include but are not limited to:

• $200 minimum for interior or exterior damage.

• $10 per broken or missing glass.

• $100 clean-up fee for excessive spills or trash.

• $200 minimum clean-up fee for vomit inside or outside the vehicle.

Smoking, eating, and narcotics are strictly prohibited in all vehicles. The chauffeur reserves the right to terminate the service without refund if passengers engage in prohibited activities or compromise vehicle safety.

LIABILITY WAIVER: We are not responsible for lost or misplaced personal items left in the vehicle. In the event of a breakdown, we will attempt to provide a replacement vehicle. If a replacement is refused, no refund will be issued. If no replacement is available, a pro-rated refund will be issued.

LEGAL TERMS: Clients agree to cover all unpaid balances, damages, or legal fees incurred due to non-payment. A 2% monthly charge applies to unpaid balances. If legal action is required, the client is responsible for all attorney and collection fees.

By booking our services, you agree to these terms and conditions. Thank you for choosing our limousine and party bus services!